WHAT INFORMATION DO WE COLLECT?
Upon purchase of our service(s), you will be asked for your name, e-mail address, billing address, phone number, and credit card information (including debit card information). Please note that Diamond Solutions only accepts payments from cards that have a Visa, MasterCard, American Express or Discover Card logo on them.
We collect information from you when you subscribe to our mailing list. We may also gather information related to your computer or other technology. This may include: information about the date of purchase of your computer or technology, type of computer or technology, identification number of your computer or technology, make and model of your computer, technology and/or any computer hardware, software or peripherals attached to it, condition of the computer or technology, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to provide personalized technical support to you, and to help us enhance our knowledge of supported products.
We automatically track and collect information when you visit the website, including your IP address; domain server; type of computer or device; and type of web browser (collectively, “Traffic Data”). Traffic Data is information that does not personally identify you but is helpful for marketing purposes and for improving your experience on the website.
Diamond Solutions reserves the right to monitor on-line and off-line sessions between user and a Technical Support Representative or any other company representative for quality control of the Service provided to the Customer by the Technical Support Representative or other company representative. In addition, we may record on-line and off-line sessions to assist in resolution of disputes and/or potential complaints. The session records will also be used to improve the Service, build a support knowledge base, and/or conduct internal market research. In cases where session record data is used for general use and not in instances to validate services performed or quality of service with respect to a specific customer, such data will not be correlated with personally identifiable data about individual customers.
Diamond Solutions also reserves the right to monitor, record and store any phone or voice communication. We will keep any voice recordings private and will not share them with third parties unless such disclosure is necessary to: comply with a court order or other legal process; to protect our rights or property; enforce our Terms of Service; or protect someone’s safety. Any voice recordings are stored on secure servers on our premises, or on our web host servers, and are not accessible by third parties.
Diamond Solutions is the sole owner of the information collected through our web site/phone/e-mail. We will not sell or rent this information to others. Diamond Solutions may collect information from the users at several different points during contact.
WHAT DO WE USE YOUR INFORMATION FOR ?
Any of the information we collect from you may be used to process transactions, send transactional emails such as order confirmations, invoices and transaction details as well as sending periodic marketing or update emails.
If at any time you would like to unsubscribe from receiving future marketing or update emails, we include detailed unsubscribe instructions at the bottom of each email. Transactional emails are required to be sent as they include important information about your service with Diamond Solutions. The email address you provide for order processing will only be used to send you information and updates pertaining to your order.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent.
We DO NOT share contact data or financial data of subscribers with other companies or persons. However, we have no control over any personal information that you provide to a third party whose website is linked to techtous.com or linked from techtous.com.
Diamond Solutions uses third party diagnostic software to assist in resolving many computer and technology issues. Diamond Solutions uses these programs for the specific purpose of resolving computer or technology issues. Diamond Solutions is not the manufacturer of such programs and is not responsible for, and has no control over, any data collection that they may perform.
Diamond Solutions is associated with a large team of onfield computer engineers, one of them will visit you at your home/business to fix your machine within 48 hrs.